Careers

Position: Application Support Analyst II

Tenrox, www.tenrox.com, recognizes that its success depends on hiring and retaining exceptional people. Encouraging their personal growth and satisfaction, we train and develop our employees in an environment that emphasizes challenge, collaboration and superior results through teamwork. We seek those who are committed to achieving individual and team success and excellence.

Founded in 1995, Tenrox is a fast growing software company with US headquarters in Pasadena, California and Canadian headquarters located in Montreal, Canada. Tenrox has achieved tremendous growth and is recognized as one of the top 500 software companies in the world. Tenrox offers modular project and workforce enterprise software solutions for mid-to-large sized organizations. The company has over 800 customers in 50 countries including IBM, Wyeth, The Pentagon, JDA Software and University of Michigan.

We continue to aggressively expand our operations and are looking for motivated, experienced and talented individuals to join our team. We are looking for:

Application Support Analyst II

Description:

The Customer Support Analyst provides front line and backline domain (product knowledge) support to customers requiring assistance on product related questions. Successful applicant will manage customer issues through resolution or escalation and coordination with members of the support team. Candidate must have the ability to handle complex product issues and serve as a resource to other support specialists. Ability to provide assistance in web based training and remote consulting arrangements.

Qualifications and Experience:

• Degree in business or computer related field is preferred.
• 4 years of product support or systems engineering experience.
• In depth understanding of business accounting.
• In-depth experience in core business processes such as Accounting, Billing, Payroll, CRM
• Experience with Great Plains, AccPac or equivalent financial package.
• Analytics / Business Intelligence: Knowledge of MS Analysis and MS Reporting Services or equivalent BI technology.
• Database Skills: An understanding of MS SQL Server would be considered an asset.
• IIS: Knowledge of Microsoft IIS would be considered an asset.
• Excellent communication skills (oral and written)
• Strong interpersonal skills, focused on understanding and addressing customer needs

Opportunities:

• Participate in high potential and fast paced markets with rapidly changing technologies
• Improve skills and domain knowledge, including consulting, project management, technical presentation, requirement analysis, and system/network engineering
• Competitive salary and attractive bonuses for those who deliver outstanding results
• Potential for career growth into Project Management and Consulting

We offer an aggressive compensation package, commensurate with candidate's knowledge and results, including base salary, bonuses and an attractive benefits program.

We invite you to send your resume and cover letter (quote the position title in the subject line) in confidence to:

Tenrox Inc.
Human Resources
Email: careers@tenrox.com

For more information, please visit www.tenrox.com

Please note that we will only contact those candidates who match our current needs