Technical Support/Systems Engineer
Tenrox recognizes that its success depends on hiring and retaining exceptional people. Encouraging their personal growth and satisfaction, we train and develop our employees in an environment that emphasizes challenge, collaboration and consensus through teamwork. We seek those who are committed to achieving individual and team success and excellence.
Founded in 1995, Tenrox (www.tenrox.com) is a fast growing software company with US headquarters in Pasadena, California and Canadian headquarters located in Montreal, Canada. Tenrox has achieved tremendous growth and is recognized as one of the top 500 software companies in the world. Tenrox offers modular project governance and compliance solutions for mid-to-large sized organizations. The company has over 800 customers in 50 countries including IBM, Wyeth, Scottish Life and Major Drilling. We have ten consecutive years of profitable and consistent revenue growth. During those years the company successfully changed and adapted to dramatic market events such as the Internet bubble, 9/11, and a substantial decline in IT spending by successfully creating and maintaining a stable, safe, positive and highly motivating work environment for its employees.
We continue to aggressively expand our operations and are looking for energetic, motivated, experienced and talented individuals to join our team. We are looking for:
Position: Technical Support/Systems Engineer
Description:
- Assist customers with installation and configuration of Tenrox products
- Troubleshoot customer problems remotely
- Analyze customer needs and communicate with the engineering team
- Provide dedicated support services to large and key accounts
The Challenge:
- Minimum of two years of experience in systems engineering or technical support
- Excellent knowledge of Windows NT/XP/2000/2003 Operating Systems, SQL, Oracle, DB2 Databases, networking, Internet and web servers
- Excellent communication skills (oral and written)
- Creative approach in providing solutions to customer requirements and solving, as well as preventing recurring problems
- Strong interpersonal skills, focused on understanding and addressing customer needs
Opportunities:
- Participate in high potential and fast paced markets with rapidly changing technologies
- Improve skills and domain knowledge, including consulting, project management, technical presentation, requirement analysis, and system/network engineering
- Competitive salary and attractive bonuses for those who deliver outstanding results
- Potential for career growth into project management and consulting
We offer an aggressive compensation package, commensurate with candidate's knowledge and results, including base salary, bonuses and an attractive benefits program.
We invite you to send your resume and cover letter (quote the position title in the subject line) in confidence to:
Tenrox Inc.
Human Resources
Email: careers @ Tenrox.com
Please note that we will only contact those candidates who match our current needs
For more information, please visit www.tenrox.com.
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"Tenrox is the most robust
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