Project management software, Project tracking system, Project planning tool Cloud-based Project Management Software - online resource management, resource scheduling, project planning, time & expense tracking, project billing & cost reporting
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Project management software, Cost accounting, Project tracking system

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ITIL

Term Definition
ITIL is the Information Technology Infrastructure Library, which is a framework of best practice approaches intended to facilitate the delivery of high quality information technology services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

ITIL was developed in the 1980s but was not widely adopted until the 1990s. This wider adoption and awareness has led to a number of standards, including ISO/IEC 20000, which is an international standard covering the IT Service Management elements of ITIL. ITIL is often considered alongside other best practice frameworks, such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT).

ITIL is built around a process-model based view of controlling and managing operations often credited to W. Edwards Deming. The ITIL recommendations were developed in the 1980's by the Central Computer and Telecommunications Agency (CCTA) of the UK Government in response to the growing dependence on information technology and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs. ITIL is published in a series of books, each of which covers a core area within IT Management. The names ITIL and IT Infrastructure Library are registered trade marks of the Office of Government Commerce (OGC), which is an Office of the United Kingdom's Treasury's. The content of the books is protected by Crown Copyright.

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“We needed a professional services automation system that would consolidate our databases, improve our billing and expense processes, and that would be an essential platform for moving us forward for the next five years. That’s why we chose Tenrox.”

IDBS LTD.,
David W.,
Senior Project Manager

Tenrox web based enterprise project management software is a modular solution that helps simplify your, project planning, project tracking, project accounting, expense tracking, enterprise resource / capacity planning, and time and billing.

Traditional project planning and project management software tools put the burden of creating and updating project plans on the managers shoulders. Tenrox makes your project planning and management quicker and easier by using simple and effective workflow tools to help you get the job done quicker and easier.

Our online business project planning and project accounting system is workflow-driven and replaces the spreadsheets and band-aid applications that leave your project-driven work force and processes disconnected. With work breakdown structures to mirror the way you do business, Tenrox allows you to easily map your projects to your corporate structures: Capture and track project data at any level of detail, mirror every business operation area with distinct functional and approval hierarchies, and summarize or drill down into your project workforce financials. Tenrox is the perfect online enterprise project management software solution to align your projects and workforce with your business goals.

With online project management tools by Tenrox, you obtain real-time information on costs, expenses, revenue, profits, project status, schedules and issues, ensuring successful project management planning and delivery. Tenrox Project Workforce Management Software meets the needs of both service organizations for professional services automation and for internal project management offices so you can manage and view both process and financial impact in real time.

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