Article

Tenrox Upgrades Software For IT Governance
Rochelle Garner, CRN November 11, 2003

Tenrox on Monday released the latest version of its software for tracking and managing all aspects of an IT organization's activities. The software, which helps oversee employee-related processes such as expenses, billing, charge-backs, procurement and time spent on projects, works with customers' financial applications and Microsoft Project Server.

The Pasadena, Calif.-based company sells Tenrox 8 as four optional modules:

• Tenrox Time and Billing manages project-related time sheets and expenses, project accounting and costing, time and billing, charge-backs and invoicing;
• Tenrox Expense Reporting manages expenses related to travel and entertainment; 
• Tenrox Incident Management enables IT organizations to configure workflow for tracking and managing change requests, bugs, new requirements and other project-related issues; and 
• Tenrox PSA (professional services automation) helps IT organizations match employees' skills, interests and availability, from across multiple sites and teams, to IT projects. The module also allows users to track actual budget and milestone status against expectations. 

All of Tenrox's modules integrate with Microsoft Project Server software, and with HR, payroll and accounting systems from PeopleSoft, SAP, ADP, Accpac, Navision and Microsoft. Information entered into Tenrox is automatically entered and synchronized in Microsoft Project, without manually importing and exporting data. 

"You can visually draw any process, enforce it--and people receive the appropriate notifications based on that process," said Rudolf Melik, CEO of Tenrox. "Employees cannot deviate from the defined processes once they've been mandated by the company."