| Home | News | Press Releases | 2001 | |
Press Release |
|
Professional Services Automation With A Little Twist! Tenrox is the pioneer of a new breed of web based Professional Services Automation (PSA) software by adding Tenrox Incident Management, www.tenroxissuetracking.com, a Change Management module to the core functionality of its software Tenrox PSA. Tenrox Incident Management is a configurable, totally web based change management and help desk software with customizable workflows such as help desk, change requests, bug tracking, problem reporting, trouble ticketing, beta application control and knowledge base. Gartner Group, Inc. (NYSE: IT and ITB) Dataquest, defines PSA applications as software designed to track and allocate the major resources of services companies or departments (people, intellectual capital and time) to their output. Traditionally, PSA applications included: opportunity management, engagement structuring, project management, resource management, knowledge management and business-to-business (B2B) exchange. "Competition is fierce, intense and increasingly global. Organizations have to manage a dispersed global workforce and complex organizational processes. Operational efficiency is a must. Tenrox PSA resolves these problems by combining Change Management with a PSA solution to provide the missing piece of the puzzle necessary to ensure that any work that is undertaken and the ensuing issues are effectively handled, documented and resolved." Said Ludwig Melik, VP of Sales and Marketing for Tenrox. Tenrox Incident Management customizable workflows allow various state and transition definitions from issue entry to its resolution. Issue escalation, event triggered email notifications in combination with a centralized repository of information for present and future reference delivers a far more powerful alternative to traditional PSA solutions that lack this critical component. "The change management module of this product hit home with me. As one of the important platforms of project management, I have seen this as a real weakness in most project plans and project management software alike. This product can be a real-timesaving and very structured add-on to any project that just monitors its Gantts or PERTs". Said Charles C. Howe, PM Network, April 2001, read the article. Tenrox PSA includes Tenrox Time & Expense, Tenrox Incident Management, Tenrox Expense Reporting, Office Invoice, Executive Insight, R&D Tracker, Office Skill and Office Procurement. Tenrox PSA optimizes and helps standardize internal business processes by automating paper-intensive procedures and tedious time-consuming administrative tasks. It provides seamless integration and the strong foundation necessary for all leading ERP, CRM, project management, payroll and accounting systems to work in your business. About Tenrox Tenrox empowers client companies to meet the challenges of globalization, enterprise fragmentation and increased regulatory scrutiny. Available on-demand or on-premises, Tenrox solutions have served more than 800 organizations in 50 countries, maximizing efficiency, data security and reliability. Since 1995, Tenrox has served organizations such as Rio Tinto Alcan, E*TRADE Securities , First National Bank, Visa, Hydro Quebec, Invensys Systems Canada, Major Drilling, Pioneer Natural Resources, US Army, The Pentagon, Talisman Energy, University of Michigan, Northrop Grumman, Oxfam, Thermo Fisher Scientific, Estee Lauder and Wyeth. Tenrox software is available through direct sales channels and a network of worldwide partners. For more information about the company or its award-winning family of products, go to www.tenrox.com. Media Contact:
Product or service names mentioned herein are the trademarks of their respective owners.
|
|
